Q.1. Does CCR do business with walk in clients?

Ans: No, we are purely B2B Company, dealing with travel agents and our business partners.

Q.2. Do you provide cars of all category and all the cities of India?

Ans: Yes, we provide cars from economy to luxury all cars and in every city of India

Q.3.Do you charge our guest directly in case of emergency booking?

Ans: Yes, on travel agent’s request we can charge the guest directly, keeping your commission in mind.

Q.4. Does CCR share their rates with the guest?

Ans: No, we don’t share our tariff details with the customer.

Q.5. Do you book car rentals on emergency basis?

Ans: Yes, But the minimum time require is 01 Hr for any vehicle to reach the said destination.

Q.6. Do you provide complementary water bottle and newspaper?

Ans: Yes, we provide.

Q.7. Do you provide car rentals at any given time?

Ans: Yes, we operate our services round the clock.

Q.8. What if the vehicle does not reach on time?

Ans: We provide with vehicle number, driver name and mobile number, which helps the customer to locate the driver where has he reached.

Q.9. In case of breakdown of the vehicle is any replacement of vehicle and how much time it takes?

Ans: Yes, we have emergency backup, it takes half an hour to replace the vehicle.

Q.10. How old are the cars and how safe are they while travelling?

Ans: Vehicle is not more than 3yrs old, all our vehicle are third party insured, where customer is safe if any accident occur.

Q.11. Are your service guaranteed?

Ans: Yes. Our service is guaranteed, if the customer feels that vehicle is not good, we replace the vehicle from our near garage immediately.

Q.12. Do you upgrade the vehicle if client wants too?

Ans: Yes, we upgrade the vehicle, and difference in rates need to be bear by the client.

Q.13. Do you provide Ac Coaches and Luxury Vans?

Ans: Yes, we provide AC coaches and luxury vans in various cities of India.

Q.14. Do you handle conferences and events?

Ans: Yes, we handle conferences and events.

Q.15.Do you charge extra if the itinerary is changed while travelling?

Ans: If it is within the KM limit we don’t charge and if it exceeds then we charge.

Q.16. Is any logo of your company is mention on your vehicle?

Ans: There are no companies logos mention on the vehicle.

Q.17. Do you use Tourist vehicle only?

Ans: Yes. All Our tourist vehicles and Hold all India Permit.

Q.18. What if the booking is cancelled at last minute?

Ans: Cancellation charges applicable as per the terms and conditions.

Q.19. Do you have branches all over India?

Ans: We are associated with multiple operators in India, which is part of the organization.

Q.20. how do you manage during natural calamities or accidents?

Ans: We request the guest to wait at our nearest office located till the time things get settle. 

Q.21. Do you provide chauffer driven cars? 

Ans: Yes all our chauffer’s are uniformed and well equipped with mobile. 

Q.22. Are drivers familiar with the cities? 

Ans: Yes all our drivers are well versed with topography of the city. 

Q.23.Do you permit drinking of liquor in the vehicle? 

Ans: No we do not allow drinking of liquor in the vehicle. 

Q.24.Do you allow to travel with the pets? 

Ans: Yes we allow pets, but on request which need to be intimated before the service. 

Q.25. Do you have any emergency numbers? 

Ans: We have emergency number mention on our car rental voucher which are operational Round-the-clock.